Unhappy with your JMB committee? Here is the lawful route — from a simple AGM re-election to calling an EGM, replacing the managing agent, and what to do when the committee simply will not act.
General guidance for 2026 — not legal advice. The Strata Management Act 2013 and its 2015 Regulations govern this; confirm specifics with your Commissioner of Buildings (COB) or a strata lawyer. Need strata repair/maintenance help? Ask us →
A JMB committee serves until the next AGM — that is the natural reset point. But situations arise where owners need faster change: a committee that refuses to act, a managing agent that is failing, or a single member whose conduct is causing harm. This guide maps every route available to owners under the Strata Management Act 2013 (Act 757). For background on the JMB’s role, see our JMB complete guide →.
The Annual General Meeting (AGM) is the primary democratic mechanism for changing the Joint Management Committee (JMC). At every AGM:
If dissatisfied owners can organise enough share-unit support before the AGM, they can elect an entirely new committee without any special procedure. The key is preparation: identify candidates, communicate with other owners, and ensure supporters attend or appoint proxies.
For details on how the AGM and election process works, see strata AGM meetings →.
Under the SMA 2013 framework, JMC members are generally parcel owners or their proxies/representatives. Practical eligibility points:
If a committee member needs to be removed between AGMs, owners may requisition an Extraordinary General Meeting (EGM). The EGM can pass a resolution to remove a specific committee member or the entire committee. It can also pass a resolution to change the managing agent.
An EGM can be requisitioned by owners holding the required share of aggregate share units (the precise threshold is set in the Regulations — confirm the current figure with your COB or refer to our EGM guide →). The requisition must be in writing, state the purpose of the meeting, and be delivered to the committee.
The JMB may appoint a managing agent to handle day-to-day management on its behalf. The committee can also decide to replace an underperforming managing agent — or owners can pass a resolution at an AGM or EGM to do so. Key considerations:
Use the table below to track the handover from an outgoing managing agent to the incoming one:
| Item to hand over | Description | Who to deliver to | Confirm received? |
|---|---|---|---|
| All master keys and access cards | Common-property doors, plant rooms, lifts, car-park barriers | New managing agent / JMC Chairman | Sign off in writing |
| Financial records & bank account details | Maintenance account and sinking-fund account statements, bank mandate forms | JMC Treasurer and new agent | Bank to confirm mandate transfer |
| Contracts and service agreements | Security, cleaning, lift maintenance, landscaping, insurance policies | New managing agent | Confirm effective date and notice periods |
| By-laws and COB filings | Prescribed by-laws, registered additional by-laws, COB correspondence file | New managing agent / Secretary | Check against COB register |
| Owner register and contact details | Name, parcel number, contact info for all registered owners | New managing agent | Verify against strata register |
| AGM and committee minutes (last 3 years) | Full set of meeting minutes; resolutions passed | New managing agent / Secretary | Complete set confirmed |
| Outstanding maintenance works list | Pending repair jobs, open work orders, defect liability items | New managing agent | Review and prioritise on day one |
| IT / access systems | Building management software logins, intercom system, car-park system, CCTV access | New managing agent | Test access before old agent leaves |
When a committee member resigns, becomes disqualified, or is removed between AGMs, a casual vacancy arises. The remaining committee members may co-opt an eligible owner to fill the vacancy until the next AGM. The co-option should be recorded in the committee minutes. If the vacancy leaves the committee without a quorum to act, the situation becomes more urgent and may require an EGM to elect replacement members.
Some JMBs are effectively non-functioning: the developer never convened the first AGM, the committee has stopped meeting, funds are unaccounted for, or management has broken down entirely. In these situations, owners have stronger remedies:
For a full breakdown of problems and remedies, see JMB problems & disputes →.
The COB is the frontline regulator for strata management at each local authority. Complaints to the COB should:
The COB can require the JMB to convene meetings, produce accounts, or take specific management actions. In serious cases, the COB can appoint a managing agent to take over management. Find your COB at the local authority (Majlis Perbandaran or Dewan Bandaraya) for your building’s location. See strata management complaints guide →.
The Strata Management Tribunal adjudicates disputes between strata owners, JMBs, and MCs. Relevant orders it can make include:
The Tribunal is generally faster and cheaper than the civil courts for qualifying strata disputes. See Strata Management Tribunal guide →.
The JMB is an interim body. Once strata titles are issued and the Management Corporation (MC) comes into existence (on the opening of the strata register/strata roll), the developer is obliged to convene the first AGM of the MC. At that point:
If the developer fails to convene the MC’s first AGM or to effect the handover properly, owners can complain to the COB or file at the Tribunal. For a comparison of JMB and MC, see JMB vs MC →.
| Route | When to use | Process | Outcome | Speed |
|---|---|---|---|---|
| AGM re-election | Normal change at end of committee term | Nominations + vote at AGM; weighted by share units | New committee elected | Once per year (at AGM) |
| EGM requisition | Urgent removal between AGMs; change of managing agent | Written requisition by required share of owners → EGM convened → resolution voted on | Specific committee member(s) removed; or managing agent replaced | Weeks (depends on notice period) |
| COB complaint | Non-functioning JMB; developer failure; mismanagement | Written complaint with evidence to COB at local authority | COB investigation; possible intervention/managing agent appointed | Varies; weeks to months |
| Tribunal application | Specific duty not performed; financial dispute | File claim at Strata Management Tribunal | Order requiring action, payment, or declaration | Faster than courts; weeks to months |
| MC formation (dissolution) | Strata titles issued; MC comes into existence | Developer convenes MC first AGM; JMB dissolved by operation of law | JMB dissolved; MC and its committee take over | Triggered by strata title issuance |
This guide cites Malaysian legislation and official bodies. Always confirm current rates and rules with the official source:
Tell us what you need — we reply within the hour.